Technology Solutions
Managed IT
As day-to-day IT demands multiply, internal teams have less room for strategic work than ever. Lightstone offers comprehensive managed IT advisory services, crafted to protect IT leaders from inconsistent service and unaccountable providers. Our approach combines careful provider vetting with ongoing performance accountability, ensuring your team gets freed up for higher-value, strategic work.
Managed IT Solutions With Lightstone
We help you evaluate and select managed IT providers across help desk and desktop support, device and network management, Microsoft 365 or Google Workspace management, desktop as a service, backup as a service, and staff augmentation, so day-to-day operations get handled by the right partner while your team focuses on higher-value work.
Desktop as a Service
Desktop Support and Help Desk
Onsite and Field Services
Network and Device Management
Backup as a Service
Professional Services and Staff Augmentation
Service Level Tracking
The Outcomes We Drive
- Your internal team freed up to focus on strategic, business-critical initiatives instead of routine maintenance.
- Improved service quality and user satisfaction.
- Reduced operational costs through better-fit provider selection.
- Clear performance accountability from whoever is managing the day-to-day, backed by service level tracking rather than assumptions.
The Advantage We Provide Tech Leaders
Finding and vetting the right managed IT partner takes time your team doesn't have. Lightstone works with leading managed IT providers regularly, helping you compare options, augment your team where it makes sense, and improve the return on your technology investments without adding headcount.
Talk to a Managed IT AdvisorWhen to Engage Lightstone
Your team spends more time on tickets and day-to-day maintenance than on strategic projects.
Help desk response times are inconsistent.
Device and network management lacks standardization across locations.
You suspect you're paying for services or licenses you no longer need.
Hybrid work has made supporting users, from home offices to headquarters, harder to manage consistently.
How Lightstone Works With You
Assess the Environment
We start with your current support model, service volumes, tools, licenses, providers, and user needs, so every recommendation is grounded in how your team operates today.
Evaluate the Options With You
We compare managed IT providers across service coverage, staffing, response standards, technical capabilities, accountability, and total cost.
Source End to End
We manage the sourcing process from requirements and provider evaluation through proposal analysis and negotiation support, then help establish clear performance expectations.
Tech Leaders Have 5 Options. One Has Their Interests Built In.
Every hour spent on research, RFPs, and pricing comparisons is an hour not spent on strategy that moves your company forward. That's the true cost of the first four options.
Option 1: Trust Supplier Sales Reps
Every supplier sales rep has exactly one job: sell their company's product, whether or not it's the right fit for you. Many will say anything to hit quota. And reps change companies constantly, so the person who sold you the deal is rarely the person still there when you need support two months later. Zero incentive for honesty.
Option 2: Trust Traditional Consultants
Hourly consultants get paid more the longer an engagement runs, so the incentive points the wrong way. Many are also tied to a short list of supplier relationships they need to keep fed, which limits how neutral the advice actually is.
Option 3: Work With VARs and MSPs
Resellers and managed service providers can only sell and support what they're certified on, typically a handful of suppliers. That's not vendor neutrality, and it's a narrower version of the same bias.
Option 4: Do It Yourself
Technology now changes faster than most companies can make decisions. Good decisions requireheadcount most companies won't fund. Going it alone means becoming the market expert in multiple technologies, on top of your actual job, on a market that changes weekly.
Option 5: Lightstone Technology Advisor: The Truth
Lightstone puts in months of work at no cost to our clients before a purchase is made. If we get it wrong, we lose because we are profitable only if our clients come back. We get paid the same regardless of what supplier you choose. Our incentive is the same as yours: find the best fit, and keep it working for the next 10 years, not just get a deal signed.