Technology Solutions
Communication & Collaboration
As hybrid work reshapes how teams connect, communication platforms are being pushed harder than ever. Lightstone offers comprehensive communication and collaboration advisory services, crafted to protect IT and communications leaders from fragmented platforms and rising costs. Our approach combines side-by-side provider comparison with environment-specific planning, ensuring your platform fits how your teams actually work today.
Communication & Collaboration Solutions With Lightstone
We help you plan, procure, and implement the right communication and collaboration solution, whether that means turning Teams, Zoom, or Webex into your phone system, selecting a new UCaaS platform, integrating your CRM, replacing POTS lines, or supporting traditional telephony alongside newer tools. We compare providers side by side so the decision reflects your environment, not a vendor's pitch.
Teams, Zoom, and Webex Voice Integration
Enterprise Unified Communications
Telephony and Application Integration
Mobility Solutions and Management
POTS Replacement
Traditional PRI and SIP Telephony
Usage and Toll-Free Services
The Outcomes We Drive
- Lower communication costs without sacrificing reliability.
- A unified platform that actually fits how your teams work today, not five years ago.
- Clearer visibility into what you're paying for and why.
- Less time spent managing multiple vendor relationships and more time spent on higher-value IT priorities.
The Advantage We Provide Tech Leaders
Communication decisions get complicated fast once mobility, CRM integration, and multiple office locations enter the picture. Lightstone brings structured evaluation across the market instead of a single vendor's version of the answer, so you can compare platforms on equal footing and choose the one that fits your business, not the one with the best sales pitch.
Talk to a Communications AdvisorWhen to Engage Lightstone
Communication costs have climbed without a clear explanation.
Teams are juggling multiple platforms that don't talk to each other.
Hybrid work has exposed gaps in call quality, mobility, or CRM integration.
A legacy PRI or SIP contract is approaching renewal with no benchmark for a fair price.
Users are frustrated, stuck between outdated telephony and newer collaboration tools nobody fully adopted.
How Lightstone Works With You
Assess the Environment
We start with your current communication platforms, contracts, integrations, user needs, and performance, so every recommendation is grounded in how your teams actually work.
Evaluate the Options With You
We compare providers and platforms across voice, collaboration, mobility, integrations, reliability, licensing, and total cost.
Source End to End
We manage the sourcing process from requirements and provider comparison through proposal analysis and negotiation support, then help guide implementation planning.
Tech Leaders Have 5 Options. One Has Their Interests Built In.
Every hour spent on research, RFPs, and pricing comparisons is an hour not spent on strategy that moves your company forward. That's the true cost of the first four options.
Option 1: Trust Supplier Sales Reps
Every supplier sales rep has exactly one job: sell their company's product, whether or not it's the right fit for you. Many will say anything to hit quota. And reps change companies constantly, so the person who sold you the deal is rarely the person still there when you need support two months later. Zero incentive for honesty.
Option 2: Trust Traditional Consultants
Hourly consultants get paid more the longer an engagement runs, so the incentive points the wrong way. Many are also tied to a short list of supplier relationships they need to keep fed, which limits how neutral the advice actually is.
Option 3: Work With VARs and MSPs
Resellers and managed service providers can only sell and support what they're certified on, typically a handful of suppliers. That's not vendor neutrality, and it's a narrower version of the same bias.
Option 4: Do It Yourself
Technology now changes faster than most companies can make decisions. Good decisions requireheadcount most companies won't fund. Going it alone means becoming the market expert in multiple technologies, on top of your actual job, on a market that changes weekly.
Option 5: Lightstone Technology Advisor: The Truth
Lightstone puts in months of work at no cost to our clients before a purchase is made. If we get it wrong, we lose because we are profitable only if our clients come back. We get paid the same regardless of what supplier you choose. Our incentive is the same as yours: find the best fit, and keep it working for the next 10 years, not just get a deal signed.